Standard Terms & Conditions

Terms & Conditions of Sale

1. PURCHASE OF PRODUCTS
  1. Your compliance: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the purchase of Products through the Platform, as well as any amendments to the aforementioned, issued by PELYAUTO AIRCON PARTS PTE LTD (whether as part of use of the Platform or in relation to the purchase of Products), from time to time. PELY AUTO AIRCON PARTS PTELTD reserves the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform.
  2. Product description: While PELY AUTO AIRCON PARTS PTE LTD endeavours to provide an accurate description of the Products, neither PELY AUTO AUTO AIRCON PARTS PTE LTD warrants that such description is accurate, current or free from error. In the event that the Product you receive is of a fundamentally different nature from the Product as described on the Platform and which you have ordered, kindly send email to CSS@PELYAUTO.COM IMMEDIATELY.
  3. Products sold by PELY AUTO AIRCON PARTS PTE LTD, shall be agreements entered into directly and only between PELY AUTO AIRCON PARTS PTE LTD and you.
  4. Placing your Order: You may place an Order by completing the Order form on the Platform and clicking on the “Place my Order” button. You shall be responsible for ensuring the accuracy of the Order.
  5. Orders are irrevocable and unconditional: All Orders will be deemed to be irrevocable and unconditional upon transmission through the Platform and PELY AUTO AIRCON PARTS PTE LTD shall be entitled (but not obliged) to process such Order(s) without your further consent and without any further reference or notice to you.
  6. All Orders shall be subject to PELY AUTO AIRCON PARTS PTE LTD acceptance in its sole discretion. You acknowledge that unless you receive a notice from PELY AUTO AIRCON PARTS PTE LTD accepting your Order, PELY AUTO AIRCON PART PTE LTD shall not be party to any legally binding agreements or promises made between and you for the sale and shall not be liable for any Losses which may be incurred as a result. For the avoidance of doubt, PELY AUTO AIRCON PARTS PTE LTD reserves the right to decline to process or accept any Order received from or through the Platform in its absolute discretion.
  7. Termination by Seller in the event of pricing error: PELY AUTO AIRCON PARTS PTE LTD reserves the right to terminate any Customer Order, in the event that a Product has been mispriced on the Platform. PELY AUTO AIRCON PARTS PTE LTD shall have such right to terminate such sale whether or not products have been dispatched or are in transit and whether payment has been charged to you. Maximum of 3 days will be given.
  8. Customer’s acknowledgement: You acknowledge and warrant that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of PELY AUTO AIRCON PARTS PTE LTD which has not been stated expressly in a sale upon any descriptions or illustrations or specifications contained in any document . You also acknowledge and agree that the exclusion of warranties, exclusion of liability and exclusion of remedies in these Terms & Conditions of Sale allocate risks between the parties and permit PELY AUTO AIRCON PARTS PTE LTD to provide the products at lower fees or prices otherwise could and you agree that such exclusions on liability are reasonable.
  9. No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Products supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to PELY AUTO AIRCON PARTS PTE LTD;
  10. PELY AUTO AIRCON PARTS PTE LTD binds itself only to deliver Products in accordance with the general description under which they were sold, whether or not any special or particular description shall have been given or shall be implied by law. Any such special or particular description shall be taken only as the expression of PELY AUTO AIRCON PARTS PTE LTD opinion in that behalf. Neither PELY AUTO AIRCON PARTS PTE LTD gives any warranty as to the quality, state, condition or fitness of the products;
  11. Seller shall be under no liability for the following measures and actions taken by the Customer and the consequences thereof: improper remedy of defects, alteration of the Products without the prior agreement of PELY AUTO AIRCON PARTS PTE LTD, addition and insertion of parts, in particular of spare parts which do not come from PELY AUTO AIRCON PARTS PTE LTD;
  12. PELY AUTO AIRCON PARTS PTE LTD shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or , fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow PELY AUTO AIRCON PARTS LTD LTD instructions (whether oral or in writing) misuse or alteration or repair.
  13. PELY AUTO AIRCON PARTS PTE LTD is not liable for any Losses suffered by customer directly or indirectly caused by repairs or remedial work carried out without PELY AUTO AIRCON PARTS PTE LTD prior written approval and the customer shall indemnify PELYAUTO AIRCON PARTS PTE LTD against all Losses arising out of such claims;
  14. PELY AUTO AIRCON PARTS PTE LTD shall be under no liability under the warranty (or any other warranty, condition or guarantee) if the total price for the products has not been paid in cleared funds by the due date for payment; and shall be under no liability whatsoever in respect of any defect in the products.
  15. Unless the prior written consent of PELY AUTO AIRCON PARTS PTE LTD has been obtained, the Customer shall not remove or alter the trade marks, logos, copyright notices, serial numbers, labels, tags or other identifying marks, affixed to the products.
  16. The Customer agrees and acknowledges that the Product Materials shall remain the property of PELY AUTO AIRCON PARTS PTE LTE. Unless otherwise expressly provided in the Order or the prior written consent of PELY AUTO AIRCON PARTS PTE LTD has been obtained, the Customer undertakes to return the Product Materials and/or any copies thereof upon PELY AUTO AIRCON PARTS PTE LTD’S request.
2. DELIVERY
  1. Address: Delivery of the Products shall be made to the address you specify in your Order.
  2. Delivery & packing charges: Delivery and packing charges shall be as set out in the Order.
  3. Tracking: You may track the status of the delivery at the “Order Tracking” page of the Platform.
  4. Delivery timeframe: You acknowledge that delivery of the Products is subject to availability of the Products. Seller will make every reasonable effort to deliver the Product to you within the delivery timeframe stated. If the delivery of your Product is delayed Seller will inform you accordingly via e-mail and your Product will be dispatched as soon as it becomes available to Seller. The time for delivery shall not be of the essence, and Seller shall not be liable for any delay in delivery howsoever caused.
  5. Deemed receipt: In the event you do not receive the Product by the projected delivery date and provided that you inform PELY AUTO AIRCON PARTS PTE LTD within 3 days immediately from such projected delivery date, PELY AUTO AIRCON PARTS PTE LTD will try, to the best of ability, to locate and deliver the Product. If PELY AUTO AIRCON PARTS PTE LTD does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product.
  6. Customer’s failure to take delivery: If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available to Seller, Seller may terminate the Customer Contract.
3. PAYMENT
  1. General: You may pay for the Product using any of the payment methods prescribed by PELY AUTO AIRCON PARTS PTE LTD from time to time. When you place an Order, actual payment will be only charged upon Seller’s acceptance of your Order and formation of a Customer Contract. All payments shall be made to PELYA UTO AIRCON PARTS PTE LTD. You acknowledge that PELY AUTO AIRCON PARTS PTE LTD is entitled to collect payments from you.
  2. Additional terms: The payment methods may be subject to additional terms as prescribed by PELY AUTO AIRCON PARTS PTE LTD from time to time.
  3. Payment methods: You agree that you are subject to the applicable user agreement of your payment method. You may not claim against PELY AUTO AIRCON PARTS PTE LTD for any failure, disruption or error in connection with your chosen payment method. PELY AUTO AIRCON PARTS PTE LTD reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
  4. Invoicing: Seller may invoice you upon the due date of any payment under a Customer Contract.
  5. Failure to pay: If the Customer fails to make any payment pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to PELY AUTO AIRCON PARTS PTE LTD, PELY AUTO AIRCON PARTS PTE LTD shall be entitled to cancel the sale or suspend delivery of the products until payment is made in full.
  6. All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for Cash on Delivery, where refunds will be made via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us.
  7. We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.
  8. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by BUYER.
  9. All refunds is conditional upon our acceptance of a valid return of the Product.
  10. We reserve the right to use any mode for processing refunds at any time without notice.
4. QUESTIONS & COMPLAINTS
  1. If you have any questions or complaints, please contact csc@pelyauto.com from the “Contact Us” page on the Platform.